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Finance Review, Jun2006, Vol. 22 Issue 3, P1, 2/3p; (AN 21412856) |
| A
"MAP" Approach To Performance Management In Local Government.
By: Rivenbark, William C.; Roenigk, Dale J.. Government Finance Review,
Jun2006, Vol. 22 Issue 3, P28-34, 7p, 2 Charts, 1c; (AN 21412866) |
| Technology
Tools For Performance Management. By: Kreklow, Steven R.. Government
Finance Review, Jun2006, Vol. 22 Issue 3, P58-60, 3p, 1 Chart, 1 Diagram;
(AN 21412871) |
| THE
USE OF SIMULATION TO IMPROVE THE EFFECTIVENESS OF TRAINING IN PERFORMANCE
MANAGEMENT. By: Rachman-Moore, Dalia; Kenett, Ron S.. Journal Of Management
Education, Jun2006, Vol. 30 Issue 3, P455-476, 22p; (AN 20928699) |
| Building
On Success [Performance Management System]. By: Norcross, L.. Manufacturing
Engineer, Jun2006, Vol. 85 Issue 3, P42-45, 4p, 4c; DOI: 10.1049/Me:20060308;(AN
21770123) PDF Full Text(260K) |
| Performance
Management. By: Bersin, Josh. Training, Jun2006, Vol. 43 Issue 6,
P7-7, 1p; (AN 21375757);HTML Full Text |
| National
Transportation Safety Board: Preliminary Observations On The Value
Of Comprehensive Planning, And Greater Use Of Leading Practices And
The Training Academy: GAO-06-801T. By: Dillingham, Gerald L.. GAO
Reports, 5/26/2006, P1, 48p, 1 Chart, 2 Diagrams, 6 Graphs; (AN 21017899);PDF
Full Text(1.2MB) |
| News
Briefs …. Electronic Education Report, 5/19/2006, Vol. 13 Issue
9, P7-8, 2p; (AN 20952278) ;PDF Full Text(781K) |
| Intensive
Care. By: Scott, Anna. People Management, 5/4/2006, Vol. 12 Issue
9, P14-14, 1p; (AN 20942454);HTML Full Text PDF Full Text(484K) |
| Making
Time. Food Engineering, May2006, Vol. 78 Issue 5, P74-74, 1p; (AN
20874114) HTML Full Text PDF Full Text(465K) |
| Getting
Real About Evaluation. By: Brinkerhoff, Robert O.. T+D, May2006, Vol.
60 Issue 5, P24-25, 2p; (AN 21543990) ;PDF Full Text(41K) |
| HR
PROS CITE DISCONNECT BETWEEN PERFORMANCE AND PAY. Report On Salary
Surveys, May2006, Vol. 6 Issue 5, P9-9, 1/3p; (AN 20725158);PDF Full
Text(31K) |
| Creating
A Results-Focused Evaluation System. Point For Credit Union Research
& Advice, 5/1/2006, P20-20, 1p; (AN 21174588) |
| Motivation/Incentives:
S&MM PULSE. Sales & Marketing Management, May2006, Vol. 158
Issue 4, P18-18, 1/5p; (AN 20834399);HTML Full Text |
| INDUSTRY
WATCH. Utility Week, 4/28/2006, Vol. 25 Issue 9, P30-31, 2p, 9c; (AN
20985346) ;HTML Full Text |
| Potential
Gains. By: Grainge, Zoe. Utility Week, 4/14/2006, Vol. 25 Issue 8,
P26-26, 3/4p, 1c; (AN 20772629);HTML Full Text |
| Lloyd's
Underwriter Chaucer Begins Move From Spreadsheets To Improve Reporting.
By: Annesley, Christian. Computer Weekly, 4/11/2006, P6-6, 1/3p, 1c;
(AN 21036953) HTML Full Text |
| Scorecard
System Might Not Be So Balanced, Says Research. By: Pickard, Jane.
People Management, 4/6/2006, Vol. 12 Issue 7, P14-14, 1/2p; (AN 20500653)
HTML Full Text PDF Full Text(658K) |
| The
Power Of Data: Mining And Warehousing. (Cover Story) By: Corbitt,
Terry. Credit Management, Apr2006, P32-33, 2p; (AN 20227788);PDF Full
Text(1.1MB) |
| Creating
A Culture Of High Performance In The Contact Center. By: May, Debbie;
Selcow, Mark. Customer Inter@Ction Solutions, Apr2006, Vol. 24 Issue
10, P46-48, 3p; (AN 20788151) |
| Performance
Management And The Modern Budget Office. By: Kreklow, Steven R.. Government
Finance Review, Apr2006, Vol. 22 Issue 2, P94-95, 2p, 1c; (AN 21335501) |
| John
Deere Champions Workforce Development. By: Davenport, Rex. T+D, Apr2006,
Vol. 60 Issue 4, P40-43, 3p; (AN 20416311);PDF Full Text(47K) |
| Tools
For People Who Need People. By: Spangler, Todd. Baseline, Apr2006
Issue 57, P76-77, 2p, 1 Graph; (AN 20432556);PDF Full Text(240K) |
| MOVING
FROM PERFORMANCE MEASUREMENT TO PERFORMANCE MANAGEMENT. By: O'Neill
Jr., Robert J.. Public Management (00333611), Apr2006, Vol. 88 Issue
3, P29-30, 2p; (AN 20318462);PDF Full Text(246K) |
| Closing
The Loop. By: Tormollen, Matt. Manufacturing Engineer, Apr2006, Vol.
85 Issue 2, P10-11, 2p; (AN 21066927);PDF Full Text(1.0MB) |
| IN
BRIEF. Supply Management, 3/30/2006, Vol. 11 Issue 7, P12-12, 1/5p;
(AN 20720783) |
| Leadership
And Motivated Staff Fuel BWH's Drive For Highest-Quality Care. (Cover
Story) By: Ament, Lucy. AHA News, 3/6/2006, Vol. 42 Issue 5, P1-7,
2p; (AN 20430586);PDF Full Text(2.1MB) |
| Confrontation
Strategies And The Design Of Performance Management Systems. By: Adler,
Ralph. Chartered Accountants Journal, Mar2006, Vol. 85 Issue 2, P55-58,
4p; (AN 20033873) ;PDF Full Text(87K) |
| WORKING
Hand IN Hand: Balanced Scorecards AND Enterprise Risk Management.
By: Beasley, Mark S.; Chen, Al; Nunez, Karen; Wright, Lorraine. Strategic
Finance, Mar2006, Vol. 87 Issue 9, P49-55, 7p; (AN 19979841);HTML
Full Text PDF Full Text(1.5MB) |
| PUBLISHER'S
NOTE. By: Immediato, C. Sherry. Reflections, 2006, Vol. 7 Issue 2,
Pii-Iii, 2p; (AN 22123336);PDF Full Text(81K) |
| Next
Steps In Addressing The Federal Government's High Risk Human Capital
Issues. By: Mihm, J. Christopher. Journal Of Government Financial
Management, Spring2006, Vol. 55 Issue 1, P16-20, 5p; (AN 20006705)
Cited References (4) |
| Educator/Researcher
Lauded For Management Insights. Journal Of Accountancy, Mar2006, Vol.
201 Issue 3, P87-87, 3/4p, 1c; (AN 20292424);HTML Full Text PDF Full
Text(386K) |
| Designing
Relevant Key Performance Indicators. (Cover Story) By: Davidson, John.
KM Review, Mar/Apr2006, Vol. 9 Issue 1, P6-7, 2p; (AN 20440865) PDF
Full Text(183K) |
| Investing
In Excellence At The Crown Prosecution Service. By: Suff, Rachel.
IRS Employment Review, 2/17/2006 Issue 841, P24-27, 4p, 1 Chart; (AN
20447100) |
| Plateau's
Performance Management System Selected By OPM For All Federal Agencies.
(Cover Story) Corporate Training & Development Advisor, 2/17/2006,
Vol. 11 Issue 4, P1-7, 4p; (AN 20498796)PDF Full Text(348K) |
| Tough
Love Do You Have The Heart? By: Tasker, Johann. Personnel Today, 2/14/2006,
P24-28, 5p, 9 Charts, 12c; (AN 19935370) HTML Full Text |
| Performance
Management. (Cover Story) By: Martinez, Veronica; Kennerley, Mike.
Financial Management (14719185), Feb2006, P32-33, 2p; (AN 20341576)PDF
Full Text(894K) |
| Barclays
Five-Second Cut Adds Up To £1m Savings. By: Annesley, Christian.
Computer Weekly, 1/24/2006, P6-6, 1/4p; (AN 19894278) HTML Full Text |
| Outcomes-Based
Roadmap Key To New Performance Management Initiatives. (Cover Story)
Corporate Training & Development Advisor, 1/20/2006, Vol. 11 Issue
2, P1-4, 3p; (AN 20486241)PDF Full Text(280K) |
| Performance
Management Analysis: A Case Study At A Dutch Municipality. By: A.A.
De Waal; G. Gerritsen-Medema. International Journal Of Productivity
& Performance Management, Jan2006, Vol. 55 Issue 1, P26-39, 14p;
(AN 23136193) |
| Ford
Motor Selects Activplant Software. Control Engineering, Jan2006, Vol.
53 Issue 1, P45-45, 1/5p; (AN 20248326)PDF Full Text(105K) |
| SAS
Strategic Performance Management. DM Review, Jan2006, Vol. 16 Issue
1, P61-61, 1p; (AN 20292621)PDF Full Text(104K) |
| ON
SPEC. Chain Store Age, Jan2006, Vol. 82 Issue 1, P99-99, 1p; (AN 19423864)
HTML Full Text PDF Full Text(623K) |
| Robbins
Bros. Uses Technology To Seed Expansion Plan. By: Posnock, Susan Thea.
National Jeweler, 1/1/2006, Vol. 100 Issue 1, P22-22, 1/2p, 1c; (AN
19392563) HTML Full Text |
| GLOBAL
HYATT GETS HOTEL IN ORDER. By: Mceachern, Cristina. Varbusiness, 12/19/2005,
Vol. 21 Issue 27, P64-64, 1/2p, 1c; (AN 19280727) |
| Measuring
Performance On A Local Government Level In A Transitional Country:
The Case Of Serbia. By: Ševic, Željko. International Journal
Of Public Sector Management, 2005, Vol. 18 Issue 7, P582-603, 22p;
DOI: 10.1108/09513550510624059; (AN 18963246) |
| The
New Public Management And Managerial Roles: The Case Of The Police
Sergeant. By: Butterfield, Reginald; Edwards, Christine; Woodall,
Jean. British Journal Of Management, Dec2005, Vol. 16 Issue 4, P329-341,
13p; DOI: 10.1111/J.1467-8551.2005.00466.X; (AN 18942645) Cited References
(47)PDF Full Text(141K) |
| Sarbanes-Oxley
Effect: Caution On Guidance. By: Marshall, Jeffrey; Heffes, Ellen
M.. Financial Executive, Dec2005, Vol. 21 Issue 10, P10-10, 1/2p;
(AN 19230450) PDF Full Text(540K) |
| Scottish
Councils Adopt Joint Performance Management System To Meet Service
Levels. By: Clark, Lindsay. Computer Weekly, 11/22/2005, P66-66, 1/2p;
(AN 19111035) HTML Full Text |
| Getting
Serious About Performance Management. By: Risher, Howard. Compensation
& Benefits Review, Nov/Dec2005, Vol. 37 Issue 6, P18-26, 9p, 1
Diagram; DOI: 10.1177/0886368705281542; (AN 19093831) |
| Incentive
Schemes Are Still Failing To Retain Staff. Employee Benefits, Nov2005,
P14-14, 1/4p; (AN 19318140) PDF Full Text(586K) |
| Staff
Retention: The 'Money Ball' In People-Management. By: Price, Martin.
NZ Business, Nov2005, Vol. 19 Issue 10, P10-10, 1p; (AN 18726674)
PDF Full Text(565K) |
| Tapping
The Potential Of Merit Pay. IRS Employment Review, 10/14/2005 Issue
833, P4-4, 1/4p; (AN 18926207) |
| Pay
4 Performance At Yorkshire Water. By: Geldman, Adam. IRS Employment
Review, 10/14/2005 Issue 833, P31-35, 5p, 1 Chart; (AN 18926218) |
| Human
Capital: Preliminary Observations On The Administration's Draft Proposed
"Working For America Act": GAO-06-142. By: Walker, David
M.. GAO Reports, 10/5/2005, P1, 23p; (AN 18457435)PDF Full Text(278K) |
| UMB'S
Getting Clear Signals For Voip. By: Sisk, Michael. Bank Technology
News, Oct2005, Vol. 18 Issue 10, P41-41, 1p; (AN 19423322) PDF Full
Text(795K) |
| Forced
Ranking: Making Performance Management Work (Hardcover) By: Grote,
Dick. Harvard Business School Press Books, Oct 01, 2005, P1, 256p;
(AN 19778392) |
| Human
Capital: Designing And Managing Market-Based And More Performance-Oriented
Pay Systems: GAO-05-1048. By: Walker, David M.. GAO Reports, 9/27/2005,
P1, 23p; (AN 18377997) ;PDF Full Text(261K) |
| THE
HUMAN-CAPITAL FACTDR. By: Santosus, Megan. CFO, Fall2005, Vol. 21
Issue 13, P26-27, 2p, 2c; (AN 18326382);HTML Full Text PDF Full Text(1.0MB) |
| A
Contrast Of HRM And TQM Approaches To Performance Management: Some
Evidence. By: Soltani, Ebrahim; Van Der Meer, Robert; Williams, Terry
M.. British Journal Of Management, Sep2005, Vol. 16 Issue 3, P211-230,
20p, 10 Charts; DOI: 10.1111/J.1467-8551.2005.00452.X; (AN 17922627);Cited
References (89) PDF Full Text(182K) |
| Building
A Market-Oriented Organizational Environment: An Implementation Framework
For Small Organizations. By: Martin, Beth Ann; Martin, James H.. Mid-American
Journal Of Business, Fall2005, Vol. 20 Issue 2, P45-58, 14p; (AN 18837287);Cited
References (59) |
| Rethinking
The Goals Of Your Performance-Management System. By: Lee, Christopher
D.. Employment Relations Today (Wiley), Autumn2005, Vol. 32 Issue
3, P53-60, 8p; DOI: 10.1002/Ert.20075; (AN 18522874) |
| MANAGEMENT
EDUCATION & DEVELOPMENT Conference Paper Abstracts. Academy Of
Management Proceedings, 2005, P1-34, 34p; (AN 18779260);PDF Full Text(341K) |
| Parallels
Between Performance Management Quality And Organizational Performance.
Supervision, Aug2005, Vol. 66 Issue 8, P19-20, 2p; (AN 17755363);HTML
Full Text PDF Full Text(601K) |
| Software
Built For Performance. By: Whiting, Rick. Informationweek, 7/4/2005
Issue 1046, P41-41, 2/3p, 1c; (AN 17729631) |
| Performance
Measurement Uncertainty On The Grand Canal: Ethical And Productivity
Conflicts Between Social And Economic Agency? International Journal
Of Productivity & Performance Management, Jul2005, Vol. 54 Issue
7, P595-612, 18p; (AN 23135989) |
| Program
Enables Banks To Measure Retention Improvement. Bank Marketing, Jul/Aug2005,
Vol. 37 Issue 6, P42-42, 1/2p, 1c; (AN 17765006);HTML Full Text PDF
Full Text(414K) |
| Castrol
India Limited: Managing In Challenging Times. By: Anand, Manoj. Vikalpa:
The Journal For Decision Makers, Jul-Sep2005, Vol. 30 Issue 3, P135-159,
25p;(AN 18462759) PDF Full Text(536K) |
| The
Real Accountability Test. By: Peppers, Don. Sales & Marketing
Management, Jul2005, Vol. 157 Issue 7, P20-20, 1p, 1c; (AN 17642503);HTML
Full Text |
| Store
It, Analyze It And Score It All In One Place. Treasury & Risk
Management, Jul/Aug2005, Vol. 15 Issue 7, P14-14, 1/3p; (AN 17885842);PDF
Full Text(644K) |
| Issues
Related To Poor Performers In The Federal Workplace: GAO-05-812R.
GAO Reports, 6/29/2005, P1, 36p; (AN 18174875;PDF Full Text(766K) |
| Cognos,
Hyperion Seek BI Advantage. By: Callaghan, Dennis. Eweek, 6/27/2005,
Vol. 22 Issue 26, P19-19, 1/4p; (AN 17514052);PDF Full Text(47K) |
| Methods
For Managing Different Perspectives Of Project Success. By: Bryde,
David J.. British Journal Of Management, Jun2005, Vol. 16 Issue 2,
P119-131, 13p, 2 Charts, 2 Diagrams; DOI: 10.1111/J.1467-8551.2005.00438.X;
(AN 17198647);Cited References (40),PDF Full Text(154K) |
| Hand
In Hand. By: Geyer, Sherree. Trustee, Jun2005, Vol. 58 Issue 6, P12-19,
4p, 1c; (AN 17399587) ;PDF Full Text(2.1MB) |
| Caesars
Ups Performance Stakes. By: Whiting, Rick. Information week, 5/23/2005
Issue 1040, P50-50, 1p; (AN 17169545) |
| New
Financial Management Mantra: More Eyes, More Often. By: Stark, Richard.
Credit Control, 2005, Vol. 26 Issue 5, P18-23, 6p; (AN 18449279);PDF
Full Text(1.4MB) |
| Performance
Management In The UK Public Sector: Addressing Multiple Stakeholder
Complexity. By: Mcadam, Rodney; Hazlett, Shirley-Ann; Casey, Christine.
International Journal Of Public Sector Management, 2005, Vol. 18 Issue
3, P256-273, 18p; DOI: 10.1108/09513550510591542; (AN 17234301),Cited
References (47) |
| Trickle-Down
Business Intelligence. By: Gincel, Richard. Infoworld, 4/25/2005,
Vol. 27 Issue 17, P47-50, 4p, 4 Graphs; (AN 16864538),PDF Full Text(1.5MB) |
| ENGLAND
BRIEFS SENATE ON NEW CIVILIAN PERSONNEL SYSTEM By: AGENCY GROUP 09.
FDCH Regulatory Intelligence Database, 04/14/2005; (AN 32W2002738001)
HTML Full Text |
| Requirements
For Implementing A Succession Management System. By: Berke, David.
Mt Eliza Business Review, Summer/Autumn2004-2005, Vol. 7 Issue 2,
P44-49, 6p; (AN 18054152) |
| PERFORMANCE
MANAGEMENT AND ASSESSMENT: METHODS FOR IMPROVED RATER ACCURACY AND
EMPLOYEE GOAL SETTING. By: London, Manuel; Mone, Edward M.; Scott,
John C.. Human Resource Management, Winter2004, Vol. 43 Issue 4, P319-336,
18p; (AN 15271512), |
| How
To Keep Them Once You've Got Them. By: Bufe, Bill; Murphy, Leslie.
Journal Of Accountancy, Dec2004, Vol. 198 Issue 6, P57-61, 5p, 1 Diagram,
1c; (AN 15300311) HTML Full Text PDF Full Text(1.6MB) |
| Evaluating
Employee Performance (Part 1). By: De Koning, Guido M. J.. Gallup
Management Journal Online, 11/11/2004, P1-5, 5p, 1 Diagram; (AN 16762318)
;PDF Full Text(152K) |
| Arkansas
Applies Belief-Based PM To Improve Outcomes For Children, Families.
B;PDF Full Text(1.4MB) |
| Pay
For Performance: The CFO's Stake. By: Rishell, Mark; BECKER, WALT.
Strategic Finance, Nov2004, Vol. 86 Issue 5, P25-33, 9p, 1 Chart,
3 Diagrams; (AN 14831313) ;HTML Full Text PDF Full Text(84K) |
| Agony
Columns. By: Field, Chris. Financial Management (14719185), Nov2004,
P11-11, 1p; (AN 14978119) ;PDF Full Text(355K) |
| Changing
The Goal-Setting Process At Microsoft. By: Shaw, Karyll N.. Academy
Of Management Executive, Nov2004, Vol. 18 Issue 4, P139-142, 4p, 1
Chart; (AN 15268744) , PDF Full Text(346K) |
| COMPENSATION
RESOURCES. Report On Salary Surveys, Nov2004, Vol. 4 Issue 11, P8-9,
2p; (AN 15014250) ,PDF Full Text(43K) |
| Participation
In The Design Of Performance Management Systems: A Quasi-Experimental
Field Study. By: Kleingeld, Ad; Van Tuijl, Harrie; Algera, Jen A..
Journal Of Organizational Behavior, Nov2004, Vol. 25 Issue 7, P831-851,
21p; DOI: 10.1002/Job.266; (AN 14894235) ,Cited References (40) Times
Cited In This Database(1) |
| Performance
And Attendance Strategies Help Employees Manage Work Time. Journal
Of Tax Practice Management, Nov/Dec2004, Vol. 3 Issue 6, P17-20, 4p;
(AN 15256586) PDF Full Text(1.4MB) |
| Power
To The People. By: Ross, Emily. BRW, 10/28/2004, Vol. 26 Issue 42,
P60-61, 2p; (AN 15031689) |
| EXPERT'S
VIEW. By: Couzins, Martin. Personnel Today, 10/26/2004, P71-71, 1/4p,
1c; (AN 15171386) ;HTML Full Text |
| Get
Into Line. By: Baron, Angela; Armstrong, Michael. People Management,
10/14/2004, Vol. 10 Issue 20, P44-46, 3p, 1c; (AN 14810886) ,HTML
Full Text PDF Full Text(948K) |
| Translating
Strategy Into Results. By: Eagle, Kim; Cooke, Theodore C.; Rossi,
Terri Sue C.. Government Finance Review, Oct2004, Vol. 20 Issue 5,
P16-27, 10p, 1 Chart, 3 Diagrams, 1 Graph, 1c; (AN 14981847) |
| Development
Of A Performance Appraisal Training Program For The Rehabilitation
Institute Of Chicago. By: Ford, Deborah Kilgore. Journal Of European
Industrial Training, 2004, Vol. 28 Issue 7, P550-563, 14p; DOI: 10.1108/03090590410549975;
(AN 14624865) |
| La
Rémunération Basée Sur Les Compétences.
(French) / Skill-Based Pay: Antecedents And Outcomes (English) / La
Remuneración Según Competencias : Determinantes E Incidencias
(Spanish) By: St-Onge, Sylvie; Haines III, Victory Y.; Klarsfeld,
Alain. Industrial Relations (0034379X), Fall2004, Vol. 59 Issue 4,
P651-680, 30p; Language: French; (AN 16241448)PDF Full Text(171K) |
| Performance
Anxiety. By: Ross, Emily. BRW, 9/30/2004, Vol. 26 Issue 38, P66-66,
1/4p; (AN 14789724) |
| Executive
Raise Issues. Government Executive, 9/15/2004, Vol. 36 Issue 16, P12-12,
1/3p; (AN 14719082) HTML Full Text |
| Intelligence
Reform: Human Capital Considerations Critical To 9/11 Commission's
Proposed Reforms: GAO-04-1084T. By: Mihm, J. Christoper. GAO Reports,
9/14/2004, P1, 21p; (AN 18174456) PDF Full Text(239K) |
| Bombardier
Visit Gives Northern Ireland A Lift. Supply Management, 9/9/2004,
Vol. 9 Issue 18, P42-42, 2/3p, 1c; (AN 14737481) |
| Performance
Management That Drives Results. By: Gary, Loren. Harvard Management
Update, Sep2004, Vol. 9 Issue 9, P1-4, 4p; (AN 14644038) PDF Full
Text(129K) |
| Executing
Pay For Performance: Using Technology To Connect Compensation With
Performance Management. By: Summers, Lynn. Benefits & Compensation
Digest, Sep2004, Vol. 41 Issue 9, P29-33, 5p; (AN 14373084) HTML Full
Text PDF Full Text(1.3MB) |
| Performance
Management Of U.S. Job Training Programs: Lessons From The Job Training
Partnership Act. By: Barnow, Burt S.; Smith, Jeffrey A.. Public Finance
& Management, Sep2004, Vol. 4 Issue 3, P247-287, 41p, 2 Charts;
(AN 15150802) PDF Full Text(117K) |
| `IMRPOVING
PUBLIC SECTOR PERFORMANCE MANAGEMENT: ONE STEP FORWARD, TWO STEPS
BACK? By: Heinrich, Carolyn J.. Public Finance & Management, Sep2004,
Vol. 4 Issue 3, P317-351, 35p, 8 Charts; (AN 15150858) ,Cited References
(17) Times Cited In This Database(1) .PDF Full Text(111K) |
| PRINCIPLES
FOR THE PERFORMANCE MANAGEMENT OF PUBLIC EMPLOYMENT SERVICES. By:
Grubb, David. Public Finance & Management, Sep2004, Vol. 4 Issue
3, P352-398, 47p; (AN 15150904) |
| Performance
Management In Call Centers: Lessons, Pitfalls And Achievements In
Fujitsu Services. By: Bernard Marr; Stephen Parry. Measuring Business
Excellence, 2004, Vol. 8 Issue 4, P55-62, 8p; (AN 25518741) |
| Designing
A Strategic Management System Using The Third-Generation Balanced
Scorecard: A Case Study. By: Ian Cobbold; Gavin Lawrie; Khalil Issa.
International Journal Of Productivity & Performance Management,
Jul2004, Vol. 53 Issue 7, P624-633, 10p; (AN 23135955) |
| Effective
Quality Management Through Third-Generation Balanced Scorecard. By:
Henrik V Andersen; Gavin Lawrie; Nenad Savi?. International Journal
Of Productivity & Performance Management, Jul2004, Vol. 53 Issue
7, P634-645, 12p; (AN 23135956) |
| Foundation
HR101. By: Sargi, Lynn. Foundation News & Commentary, Jul/Aug2004,
Vol. 45 Issue 4, P33-35, 3p; (AN 13857504) ;PDF Full Text(650K) |
| Carry
On Counting. By: Meall, Lesley. Accountancy, Jul2004, Vol. 134 Issue
1331, P64-66, 3p, 2c; (AN 13997722) ;PDF Full Text(715K) |
| How
Do We Measure The Implementation Of Large-Scale Change? By: Marla
Hacker; Marvin Washington. Measuring Business Excellence, 2004, Vol.
8 Issue 3, P52-59, 8p; (AN 25518748) |
| Gaining
Bilateral Benefit Through Holistic Performance Management And Reporting.
By: Pock, Thomas; Westlund, Anders; Fahrni, Fritz. Total Quality Management
& Business Excellence, Jul/Aug2004, Vol. 15 Issue 5/6, P557-567,
11p, 1 Diagram; DOI: 10.1080/14783360410001680062; (AN 13836851) ;Cited
References (19) Times Cited In This Database(1) ;PDF Full Text(617K) |
| Managing
Risk. By: Vatave, Sunil. Supervision, Jul2004, Vol. 65 Issue 7, P6-8,
3p; (AN 13573910) ;HTML Full Text PDF Full Text(551K) |
| Human
Capital: DHS Faces Challenges In Implementing Its New Personnel System:
GAO-04-790. By: Mihm, J. Christopher. GAO Reports, 6/18/2004, P1,
37p; (AN 18174252)PDF Full Text(447K) |
| Performance
Management Systems. By: Furnham, Adrian. European Business Journal,
2004 2nd Quarter, Vol. 16 Issue 2, P83-94, 12p; (AN 14044739) ;Cited
References (11) PDF Full Text(150K) |
| Performance
Management Design And Effectiveness In Quality-Driven Organizations.
By: Haines III, Victor Y.; St-Onge, Sylvie; Marcoux, Alexandre. Canadian
Journal Of Administrative Sciences, Jun2004, Vol. 21 Issue 2, P146-161,
16p, 4 Charts, 1 Graph; (AN 14604154) ;Cited References (80) ;PDF
Full Text(1.4MB) |
| WORKERS
GIVE PERFORMANCE MANAGEMENT PROGRAMS A FAILING GRADE. Expansion Management,
Jun2004, Vol. 19 Issue 6, P2-2, 1/4p; (AN 13714366) ;PDF Full Text(237K) |
| The
Science Of Compliance. By: Flied, Chris. Financial Management (14719185),
Jun2004, P16-16, 1p; (AN 13539070);PDF Full Text(278K) |
| Firms
Turn Attention To People Issues Post-Busy Season. CPA Personnel Report,
Jun2004, Vol. 23 Issue 6, P3-3, 1p; (AN 13129087) ;PDF Full Text(67K) |
| Human
Capital: Senior Executive Performance Management Can Be Significantly
Strengthened To Achieve Results: GAO-04-614. By: Mihm, J. Christopher.
GAO Reports, 5/26/2004, P1, 97p; (AN 18174164) ;PDF Full Text(1.4MB) |
| Treasury
Measures Staff Success. By: Edwards, Catherine. People Management,
5/6/2004, Vol. 10 Issue 9, P15-15, 2/3p, 1c; (AN 13263106) ;HTML Full
Text PDF Full Text(255K) |
| Helping
Managers Help Themselves. Strategic HR Review, May/Jun2004, Vol. 3
Issue 4, P2-2, 1p; (AN 13107895) ;PDF Full Text(150K) |
| Tackling
Performance Management Barriers. By: Hazard, Peggy. Strategic HR Review,
May/Jun2004, Vol. 3 Issue 4, P3-3, 1p; (AN 13107903) ;PDF Full Text(78K) |
| Engaging
The Line In People Development At Simba. By: Porter, Ilze. Strategic
HR Review, May/Jun2004, Vol. 3 Issue 4, P20-23, 4p; (AN 13108030)
;Cited References (1) PDF Full Text(197K) |
| Practical
Innovation In Performance Management. By: Gill, Alison. Strategic
HR Review, May/Jun2004, Vol. 3 Issue 4, P28-31, 4p; (AN 13108047)
;PDF Full Text(188K) |
| How
To Make A Performance Management System Powerful. Pay For Performance
Report, May2004, Vol. 4 Issue 5, P1-13, 4p; (AN 12724138) ,PDF Full
Text(96K) |
| Wavelink
Integrates Security. By: Nobel, Carmen. Eweek, 4/26/2004, Vol. 21
Issue 17, P37-37, 1p; (AN 13016350) ,PDF Full Text(48K) |
| Transparent
Reward Systems Gain Ground In City. IRS Employment Review, 4/2/2004
Issue 797, P27-27, 1/3p; (AN 13757635) |
| Managing
Performance: Modern Day Myth Or A Game People Play? By: Connell, Julia;
Nolan, John. International Journal Of Employment Studies, Apr2004,
Vol. 12 Issue 1, P43-63, 21p; (AN 22697322) ,PDF Full Text(579K) |
| Why
HPT, Not TQM? An Examination Of The HPT Concept. By: Talaq, Jaleel;
Ahmed, Pervaiz K.. Journal Of Management Development, 2004, Vol. 23
Issue 3, P202-218, 17p; DOI: 10.1108/02621710410524087; (AN 13208199)
,Cited References (44) |
| Harvard
Business Review Management Dilemmas: When Change Comes Undone (Paperback)
Harvard Business School Press Books, Apr2004, P1, 208p; (AN 12128081) |
| Wily
Focuses On Apps Integration. By: Dubie, Denise. Network World, 3/29/2004,
Vol. 21 Issue 13, P28-28, 1/3p; (AN 12685839) ,PDF Full Text(413K) |
| NEWS
IN BREF. People Management, 3/25/2004, Vol. 10 Issue 6, P11-11, 1/2p,
1c; (AN 12712286)HTML Full Text PDF Full Text(290K) |
| FBI
Transformation: FBI Continues To Make Progress In Its Efforts To Transform
And Address Priorities: GAO-04-578T. By: Ekstrand, Laurie E.; Hite,
Randolph C.. GAO Reports, 3/23/2004, P1, 40p; (AN 18173975) ;PDF Full
Text(469K) |
| Posthearing
Questions Related To Proposed Department Of Homeland Security (DHS)
Human Capital Regulations: GAO-04-570R. By: Walker, David M.. GAO
Reports, 3/22/2004, P1, 7p; (AN 18173971) ;PDF Full Text(91K) |
| Confusion
Over Performance Management. Personnel Today, 3/2/2004, P1, 0p; (AN
12920567) ;HTML Full Text |
| DWP
Stands Firm Over Position On Staff Strike. By: Berry, Mike. Personnel
Today, 3/2/2004, P2, 0p; (AN 12920570) ;HTML Full Text |
| Failing
To Manage Performance. Personnel Today, 3/2/2004, P8, 0p; (AN 12920581)
HTML Full Text |
| Business
Performance Management Systems. By: Corbitt, Terry. Management Services,
Mar2004, Vol. 48 Issue 3, P22-23, 2p, 2c; (AN 12802208) ;HTML Full
Text PDF Full Text(530K) |
| Winning
With Your Strengths: An Interview With Ken Tucker Of The Gallop Organization.
By: Digeorgio, Richard. Journal Of Change Management, Mar2004, Vol.
4 Issue 1, P75-81, 7p; DOI: 10.1080/1469701032000154908; (AN 12483639)
;PDF Full Text(64K) |
| Performance
Management: Getting It Right From The Start. Hrmagazine, Mar2004,
Vol. 49 Issue 3, Special Section P2-10, 8p, 4 Charts; (AN 12415186)
;HTML Full Text PDF Full Text(1.2MB) |
| Editor's
Notebook Getting Your Ducks To Stay In The Row. By: Hopen, Deborah.
Journal For Quality & Participation, Spring2004, Vol. 27 Issue
1, P3-3, 2/3p; (AN 12944168) ;HTML Full Text PDF Full Text(212K) |
| Developing
A Performance-Based Culture. By: Graham, Julia. Journal For Quality
& Participation, Spring2004, Vol. 27 Issue 1, P4-8, 5p, 1 Diagram;
(AN 12944172) ;HTML Full Text PDF Full Text(1.1MB) |
| Consequences
And Changing Behaviors. By: Hopen, Deborah. Journal For Quality &
Participation, Spring2004, Vol. 27 Issue 1, P15-23, 9p, 9 Diagrams;
(AN 12944183) HTML Full Text PDF Full Text(1.8MB) |
| Charting
A Business Strategy. Industrial Engineer: IE, Mar2004, Vol. 36 Issue
3, P15-15, 1p; (AN 12450784) ;PDF Full Text(62K) |
| Human
Capital: Preliminary Observations On Proposed DHS Human Capital Regulations:
GAO-04-479T. By: Walker, David M.. GAO Reports, 2/25/2004, P1, 27p;
(AN 18173896)PDF Full Text(207K) |
| Comptroller
General's Forum: High-Performing Organizations: Metrics, Means, And
Mechanisms For Achieving High Performance In The 21st Century Public
Management Environment: GAO-04-343SP. By: Walker, David M.. GAO Reports,
2/13/2004, P1, 34p; (AN 18173882) ;PDF Full Text(3.9MB) |
| "DE-FUNCTIONALIZING"
COMMUNICATION. By: Dulye, Linda. Strategic Communication Management,
Feb/Mar2004, Vol. 8 Issue 2, P6-7, 2p; (AN 13108194) ;PDF Full Text(142K) |
| Abstracts
And Keywords. Accounting, Auditing & Accountability Journal, 2004,
Vol. 17 Issue 1, P5-6, 2p; (AN 13135233) |
| Policing
The Police Service: A Case Study Of The Rise Of "New Public Management"
Within An Australian Police Service By: Hoque, Zahirul; Arends, Sharee;
Alexander, Rebecca. Accounting, Auditing & Accountability Journal,
2004, Vol. 17 Issue 1, P59-84, 26p; DOI: 10.1108/09513570410525210;
(AN 13135237) ;Cited References (59) Times Cited In This Database(2) |
| Architect
Of The Capitol: Status Report On Implementation Of Management Review
Recommendations: GAO-04-299. By: Mihm, J. Christopher; Franzel, Jeanette
M.; Hite, Randolph C.. GAO Reports, 1/30/2004, P1, 118p; (AN 18173850)
;PDF Full Text(1.8MB) |
| Human
Capital: Implementing Pay For Performance At Selected Personnel Demonstration
Projects: GAO-04-83. GAO Reports, 1/23/2004, P1, 75p; (AN 18173828)
;PDF Full Text(724K) |
| The
Hard Work Of Performance Management (Part 3). By: Phelps, Glenn; Timmerman,
Jean; Mcdonald, Mike. Gallup Management Journal Online, 1/8/2004,
P1-4, 4p, 1c; (AN 12578853)PDF Full Text(140K) |
| A
Framework Of Performance Management Based On An Analysis And Evaluation
Model For Manufacturing Systems. By: Yi Lu; Jinsong Xue; Zhan Gao.
International Journal Of Manufacturing Technology & Management,
2004, Vol. 6 Issue 1/2, P1-1, 1p; (AN 15411624) |
| Do
You Fancy Bending It Like Backham Or Spending It Likeposh? Personnel
Today, 12/9/2003, P1-1, 1/5p, 2c; (AN 11873094) ;HTML Full Text |
| Do
You Fancy Bending It Like Backham Or Spending It Likeposh? Personnel
Today, 12/9/2003, P1-1, 1/5p, 2c; (AN 11873094) ;HTML Full Text |
| Balanced
Scorecard Use In New Zealand Government Departments And Crown Entities.
By: Griffiths, John. Australian Journal Of Public Administration,
Dec2003, Vol. 62 Issue 4, P70-79, 10p; DOI: 10.1111/J..2003.00350.X;
(AN 11713703) ;Cited References (37) Times Cited In This Database(1)
;PDF Full Text(51K) |
| Employee
Workplace Effectiveness: Implications For Performance Management Practices
And Research. By: Yuk Lan Wong; Snell, Robin Stanley. Journal Of General
Management, Winter2003, Vol. 29 Issue 2, P53-69, 17p, 2 Charts, 2
Diagrams; (AN 13260559) ;Cited References (87) ;PDF Full Text(2.9MB) |
| Room
For Improvement. By: Johnson, Gail. Training, Dec2003, Vol. 40 Issue
11, P18, 2p; (AN 11734850) ;HTML Full Text |
| The
Path To Success In Building An Enterprise Performance Dashboard. By:
Griffin, Jane. DM Review, Nov2003, Vol. 13 Issue 11, P17, 1p; (AN
11572796) |
| Canada
Calling. (Cover Story) T+D, Nov2003, Vol. 57 Issue 11, P34-47, 4p;
(AN 11695574) ;HTML Full Text PDF Full Text(464K) |
| Reward
Practices And Performance Management System Effectiveness. By: Lawler
III, Edward E.. Organizational Dynamics, Nov2003, Vol. 32 Issue 4,
P396, 9p; DOI: 10.1016/J.Orgdyn.2003.08.007; (AN 11259093) ;Cited
References (6) |
| The
Hard Work Of Performance Management (Part 3). By: Phelps, Glenn; Timmerman,
Jean; Mcdonald, Mike. Gallup Management Journal Online, 10/9/2003,
P1-4, 4p; (AN 11099224) ;PDF Full Text(140K) |
| Internalizing
Efficiency. PM Network, Oct2003, Vol. 17 Issue 10, P82-82, 1/3p; (AN
10937898) ;PDF Full Text(225K) |
| Survey
Says. T+D, Oct2003, Vol. 57 Issue 10, P16-16, 1/4p; (AN 11685451)
HTML Full Text PDF Full Text(146K) |
| How
St. Jude's Gave Its Performance Mgmt. Process Renewed Vigor. Pay For
Performance Report, Oct2003, Vol. 3 Issue 10, P7, 3p; (AN 10809765)
;PDF Full Text(77K) |
| Abstracts
& Keywords. Management Decision, 2003, Vol. 41 Issue 8, P675-678,
4p; (AN 11480289) |
| Behavioral
Factors Important For The Successful Implementation And Use Of Performance
Management Systems. By: Waal, André A. De. Management Decision,
2003, Vol. 41 Issue 8, P688-697, 10p; DOI: 10.1108/00251740310496206;
(AN 11480292) ;Cited References (45) |
| Beyond
BSC: A Process Based Approach To Performance Management. By: Oliver
Krause. Measuring Business Excellence, 2003, Vol. 7 Issue 3, P4, 11p;
(AN 10854519) |
| Automating
The Balanced Scorecard - Selection Criteria To Identify Appropriate
Software Applications. By: Bernard Marr; Andy Neely. Measuring Business
Excellence, 2003, Vol. 7 Issue 3, P29, 8p; (AN 10854522) |
| A
Guide To Developing A Competency-Based Performance-Management System.
By: Martone, David. Employment Relations Today (Wiley), Autumn2003,
Vol. 30 Issue 3, P23-32, 10p; DOI: 10.1002/Ert.10095; (AN 11362847);Times
Cited In This Database(2) |
| P&M
Offers Marketers Something To Shoot For. CPA Marketing Report, Sep2003,
Vol. 23 Issue 9, P1, 2p; (AN 1109908,PDF Full Text(240K) |
| Don't
Neglect Noncpas' Performance Management. CPA Personnel Report, 9/1/2003,
P1, 2p; (AN 11098983);PDF Full Text(84K) |
| The
Hard Work Of Performance Management (Part 1). By: Phelps, Glenn; Timmerman,
Jean; Mcdonald, Mike. Gallup Management Journal Online, 8/14/2003,
P1-4, 4p, 1 Graph; (AN 12016374);PDF Full Text(136K) |
| The
Rating Game. By: Friel, Brian. Government Executive, Aug2003, Vol.
35 Issue 11, P46, 5p; (AN 10514010),HTML Full Text |
| INEA's
CPM Solution Provides An Integrated, Authoritative Source Of Information
For Scotiabank. By: Yantzi, Tom. DM Review, Aug2003, Vol. 13 Issue
8, P68, 1p; (AN 10607609) |
| Finance
In The Driving Seat. By: Meall, Lesley. Accountancy, Aug2003, Vol.
132 Issue 1320, P67-68, 2p, 2c; (AN 10761761) |
| Hrfocus
NEWS BRIEFS. HR Focus, Aug2003, Vol. 80 Issue 8, P8, 2p; (AN 10308663)
HTML Full Text PDF Full Text(59K) |
| Corporate
Performance Management. By: Carr, David F.. Baseline, Aug2003 Issue
21, P70, 1p, 2 Charts; (AN 10561937);PDF Full Text(249K) |
| Managers
Catalysts For Driving Diversity. By: King, Jane. Personnel Today,
6/17/2003, P2, 1/4p, 1c; (AN 10303398);HTML Full Text |
| The
Pulse. Lifelong Learning Market Report, 6/13/2003, Vol. 8 Issue 11,
P1, 1/9p; (AN 10016345) ;PDF Full Text(225K) |
| MATESHIP'S
DOWNSIDE. By: Mccoll, Gina. BRW, 6/12/2003, Vol. 25 Issue 22, P58,
1/5p; (AN 10328469) |
| High
Tech And High Performance: Managing Appraisal In The Information Age.
By: Miller, Janice S.. Journal Of Labor Research, Summer2003, Vol.
24 Issue 3, P409-424, 16p; (AN 10134138) Cited References (50) Times
Cited In This Database(1) HTML Full Text PDF Full Text(640K) |
| Posthearing
Questions Related To Strategic Human Capital Management: GAO-03-779R.
GAO Reports, 5/22/2003, P1, 13p; (AN 18214790),PDF Full Text(210K) |
| Sandy
Spring Bank Installs Planning Solution. By: Marlin, Steven. Bank Systems
& Technology, May2003, Vol. 40 Issue 5, P24, 1/2p; (AN 9701480) |
| Time
For A Wide-Angle View. By: Foust, Brook; Verma, Gaurav; Anders, Bob.
Informationweek, 4/28/2003 Issue 937, P70-72, 2p; (AN 9624079) |
| Results-Oriented
Cultures: Modern Performance Management Systems Are Needed To Effectively
Support Pay For Performance: GAO-03-612T. GAO Reports, 4/1/2003, P1,
19p; (AN 18214627)PDF Full Text(205K) |
| Performance
Appraisals: Some Improvement Needed. By: Bates, Steve. Hrmagazine,
Apr2003, Vol. 48 Issue 4, P12, 1/2p; (AN 9471793) HTML Full Text PDF
Full Text(199K) |
| Insurance
Giant Turns To Harlequin. E.Learning Age, Apr2003, P6, 2/5p; (AN 9953916)
PDF Full Text(195K) |
| Results-Oriented
Cultures: Creating A Clear Linkage Between Individual Performance
And Organizational Success: GAO-03-488. GAO Reports, 3/14/2003, P1,
40p; (AN 18214571)PDF Full Text(442K) |
| Benchmarking
Performance Indices: Pitfalls And Solutions. By: John Maleyeff. Benchmarking:
An International Journal, 2003, Vol. 10 Issue 1, P9-28, 20p; (AN 10003361) |
| Work
Redesign And Performance Management In Times Of Downsizing. By: Evangelista,
A.S.; Burke, Lisa A.. Business Horizons, Mar/Apr2003, Vol. 46 Issue
2, P71, 6p, 3 Diagrams; DOI: 10.1016/S0007-6813(03)00012-0; (AN 9291232)
.Cited References (10) |
| Managing
Finance Team Performance. By: Krieman, Carla. AFP Exchange, Mar/Apr2003,
Vol. 23 Issue 2, P84, 4p; (AN 9356335) |
| Performance
Management Goes Inside. MSI, Mar2003, Vol. 21 Issue 3, P22, 1p, 1c;
(AN 9271462) ,HTML Full Text PDF Full Text(206K) |
| PRESSING
FOR CHANGE. By: Evans, Iestyn. Accountancy, Feb2003, Vol. 131 Issue
1314, P39-40, 2p; (AN 11938377) |
| Performance
Management When Innovation And Learning Become Critical Performance
Indicators. By: Molleman, Eric; Timmerman, Hugo. Personnel Review,
2003, Vol. 32 Issue 1, P93, 21p, 3 Charts, 2 Diagrams; (AN 9336037)
Cited References (74) Times Cited In This Database(3) |
| Employers
Must Go Beyond Appraisal. IRS Employment Review, 1/24/2003 Issue 768,
P4, 1/8p; (AN 9224693) |
| Developing
An Effective Blend Of Process And Technology In The New Era Of Performance
Management. By: Wingrove, Clinton. Compensation & Benefits Review,
Jan/Feb2003, Vol. 35 Issue 1, P25, 7p; (AN 9045491) |
| The
Best-Laid Incentive Plans. By: Kerr, Steve. Harvard Business Review,
Jan2003, Vol. 81 Issue 1, P27-37, 11p, 1 Cartoon, 1c, 4bw; (AN 8796681)
Times Cited In This Database(2)HTML Full Text PDF Full Text(4.3MB) |
| One-Day
Storage Problem Solver. By: Garvey, Martin J.. Informationweek, 12/9/2002
Issue 918, P64-64, 1/2p; (AN 8638795) |
| CREATING
A COMPANY-WIDE, ON-LINE, PERFORMANCE MANAGEMENT SYSTEM: A CASE STUDY
AT TRW INC. By: Neary, D. Bradford. Human Resource Management, Winter2002,
Vol. 41 Issue 4, P491, 8p; DOI: 10.1002/Hrm.10056; (AN 13641570) |
| Has
Pay For Performance Had Its Day. By: Day, Jonathan D.; Mang, Paul
Y.; Richter, Ansgar; Roberts, John. Mckinsey Quarterly, 2002 Issue
4, P46-55, 10p, 1c; (AN 7576562) HTML Full Text |
| Highlights
Of A GAO Forum: Mergers And Transformation: Lessons Learned For A
Department Of Homeland Security And Other Federal Agencies: GAO-03-293SP.
GAO Reports, 11/14/2002, P1, 16p; (AN 18198367) ,PDF Full Text(190K) |
| Strength
In Your Staff. (Cover Story) By: Gome, Amanda. BRW, 11/07/2002, Vol.
24 Issue 44, P61, 1p, 1 Chart, 1c; (AN 8656563) |
| Managing
With Modernity. By: Townley, Barbara. Organization, Nov2002, Vol.
9 Issue 4, P549, 25p; (AN 7898704,Times Cited In This Database(10) |
| Pay
Awards Up To 3% At SEEBOARD Contracting. IRS Employment Review, 10/21/2002
Issue 762, P26, 1/3p, 1 Chart; (AN 8677159) |
| The
Four Disciplines Of Sustainable Growth. Gallup Management Journal
Online,PDF Full Text(208K) |
| Multiple
Integrated Performance Management Systems: IC And BSC In A Software
Company. By: Bukh, PN; Johansen, MR; Mouritsen, J. Singapore Management
Review, 2002 Special Issue, Vol. 24 Issue 3, P21-33, 13p, 1 Diagram;
(AN 7294914) Times Cited In This Database(2)HTML Full Text PDF Full
Text(615K) |
| Results-Oriented
Cultures: Using Balanced Expectations To Manage Senior Executive Performance:
GAO-02-966. GAO Reports, 9/27/2002, P1, 53p; (AN 18198279)PDF Full
Text(399K) |
| Building
Toward BPM. By: Margulius, David L.. Infoworld, 9/23/2002, Vol. 24
Issue 38, P40, 2p; (AN 7489658)HTML Full Text PDF Full Text(588K) |
| Performance
Treble. Works Management, Sep2002, Vol. 55 Issue 9, P45, 1/6p; (AN
7477216) PDF Full Text(247K) |
| Exploring
The Impact Of Deregulation On HRM: The Case Of The Norwegian Energy
Sector. By: Mikkelsen, Aslaug; Nybø, Geir; Grønhaug,
Kjell. International Journal Of Human Resource Management, Sep2002,
Vol. 13 Issue 6, P942-957, 16p, 3 Charts, 1 Diagram; DOI: 10.1080/09585190210134291;
(AN 7175538)Cited References (29)PDF Full Text(156K) |
| The
Power Of World-Class Performance Management: Use It! By: André
A De Waal. Measuring Business Excellence, 2002, Vol. 6 Issue 3, P9-19,
11p; (AN 9679581) |
| Tech
Swap. By: Armbruster, William. Joc Week, 8/26/2002, Vol. 3 Issue 34,
P14, 1p; (AN 7277849) PDF Full Text(213K) |
| Results-Oriented
Cultures: Insights For U.S. Agencies From Other Countries' Performance
Management Initiatives: GAO-02-862. GAO Reports, 8/2/2002, P1, 48p;
(AN 18198144)PDF Full Text(355K) |
| Strategic
Control: Meshing Critical Success Factors With The Balanced Scorecard.
By: Van Veen-Dirks, Paula; Wijn, Martin. Long Range Planning, Aug2002,
Vol. 35 Issue 4, P407-427, 21p, 5 Charts, 2 Diagrams; (AN 7893600)
Cited References (27) |
| Top
Job. By: O'Connor, Angela. Personnel Today, 7/23/2002, P30, 1/5p,
1c; (AN 7153854)HTML Full Text |
| Performance
Management Systems: IRS's Systems For Frontline Employees And Managers
Align With Strategic Goals But Improvements Can Be Made: GAO-02-804.
GAO Reports, 7/12/2002, P1, 57p; (AN 18198070)PDF Full Text(870K) |
| Make
Your Values Mean Something. By: Lencioni, Patrick M.. Harvard Business
Review, Jul2002, Vol. 80 Issue 7, P113-117, 5p, 2c; (AN 6899242) Times
Cited In This Database(1)HTML Full Text PDF Full Text(2.3MB) |
| Piecing
Together A Performance Management System. By: Shute, Scott. Customer
Interface, Jul2002, Vol. 15 Issue 7, P26, 4p, 1c; (AN 7173711)PDF
Full Text(925K) |
| Recent
Advances In Performance Management: The Nordic Case. By: Nilsson,
Fredrik; Kald, Magnus. European Management Journal, Jun2002, Vol.
20 Issue 3, P235, 11p, 5 Charts, 1 Diagram, 2bw; (AN 7111410) |
| Perceptual
Dimensions Of Performance Management Systems In The Eyes Of Different
Sample Categories. By: Wright, Robert P.. International Journal Of
Management, Jun2002 Part 1, Vol. 19 Issue 2, P184, 10p, 4 Charts;
(AN 7194076) |
| Performance
Management: Pariah Or Messiah. By: Glendinning, Peter M.. Public Personnel
Management, Summer2002, Vol. 31 Issue 2, P161, 18p, 1 Chart; (AN 6873764)
HTML Full Text PDF Full Text(1.2MB) |
| Formalize
The FEEDBACK. By: Ritter, Barbara; Nunnally, Kimberly. Rural Telecommunications,
May/Jun2002, Vol. 21 Issue 3, P32, 4p, 1bw; (AN 6704126) HTML Full
Text PDF Full Text(780K) |
| ADBC
SELECTS NGENIUS TO MANAGE WIDE AREA NETWORK. Networks Update, May2002,
Pn.PAG, 00p; (AN 9425414) HTML Full Text |
| Considering
The Means, Not Just The End, At Nokia. By: Rutter, Lynn. Strategic
HR Review, May/Jun2002, Vol. 1 Issue 4, P22, 4p; (AN 6685970)PDF Full
Text(768K) |
| An
Overview Of 'Critical' CRM Technology Issues. Report On Customer Relationship
Management, May2002, Vol. 2002 Issue 5, P5, 3p; (AN 6664524)PDF Full
Text(640K) |
| Tax
Administration: IRS Continues To Face Management Challenges In Its
Business Practices And Modernization Efforts: GAO-02-619T. By: Brostek,
Michael; Hite, Randolph C.; Dacey, Robert F.; Sebastian, Steven J..
GAO Reports, 4/15/2002, P1, 34p; (AN 18197808) PDF Full Text(249K) |
| 2
Ways You Can Improve Theimpact Of Performance Management Programs.
Managing Training & Development, Apr2002, Vol. 2 Issue 4, P1,
3p; (AN 6817702) PDF Full Text(102K) |
| The
Antecedents Of Performance Management Among Finnish Expatriates. By:
Suutari, Vesa; Tahvanainen, Marja. International Journal Of Human
Resource Management, Feb2002, Vol. 13 Issue 1, P55-75, 21p, 10 Charts;
DOI: 10.1080/09585190110092794; (AN 5877605) Cited References (45)
Times Cited In This Database(2)PDF Full Text(184K) |
| Top
Resources To Improve Performance Management Systems. Law Office Management
& Administration Report, Feb2002, Vol. 2 Issue 2, P11, 2p; (AN
6703892) PDF Full Text(50K) |
| Institutionalizing
Organizational Change Through Cascade Training. By: Jacobs, Ronald
L.. Journal Of European Industrial Training, 2002, Vol. 26 Issue 2-4,
P177-182, 6p; DOI: 10.1108/03090590210422058; (AN 11870982)Cited References
(17) Times Cited In This Database(1) |
| An
"Expert Witness" Perspective On Performance Appraisal In
Universities And Colleges. By: Simmons, John. Employee Relations,
2002, Vol. 24 Issue 1/2, P86-100, 15p; (AN 11927842) Cited References
(49) Times Cited In This Database(1) |
| Key
Resources Help Improve Performance Management Systems. Compensation
& Benefits For Law Offices, Jan2002, Vol. 2 Issue 1, P11, 2p;
(AN 6811456) PDF Full Text(61K) |
| Management
Accounting And The Challenge Of Strategic Focus. By: Seal, Willie.
Management Accounting Research, Dec2001, Vol. 12 Issue 4, P487-506,
20p, 3 Diagrams; (AN 11492639) Cited References (25) Times Cited In
This Database(3) |
| The
Cult Of Modernity. By: Townley, Barbara. Financial Accountability
& Management, Nov2001, Vol. 17 Issue 4, P303, 8p; (AN 5487047)
Times Cited In This Database(4)PDF Full Text(87K) |
| Creating
Your Compensation Masterpiece Part II. By: Watson, Jack; Blanchard,
Michael. Community Banker, Oct2001, Vol. 10 Issue 10, P16, 4p, 2 Diagrams;
(AN 5306791) HTML Full Text PDF Full Text(968K) |
| CENTRALIZED
VS. DECENTRALIZED HR. By: Patel, Ash. HR Professional, Oct/Nov2001,
Vol. 18 Issue 5, P21, 1p, 1c; (AN 5286792) |
| Real
Feedback For Performance Improvement. Best Practice Measurement Strategies,
Oct2001, Vol. 1 Issue 8, P8, 2p; (AN 5537780)HTML Full Text |
| Imperatives
For Governmental Accountability. By: Walker, David M.. Public Manager,
Fall2001, Vol. 30 Issue 3, P5, 3p; (AN 5568915) |
| Managing
By Results To Benefit Our Citizens. By: Walker, David M.. Public Manager,
Fall2001, Vol. 30 Issue 3, P17, 5p; (AN 5568919) |
| Managerial
Competencies And The Managerial Performance Appraisal Process. By:
Abraham, Steven E.; Karns, Lanny A.; Shaw, Kenneth; Mena, Manuel A..
Journal Of Management Development, 2001, Vol. 20 Issue 9/10, P842,
11p, 3 Charts; (AN 6441723) Times Cited In This Database(2) |
| How
Does Your Finance Dept. View Your Performance Management System? Pay
For Performance Report, Sep2001, Vol. 1 Issue 9, P7, 3p; (AN 6927015)
PDF Full Text(112K) |
| Human
Resource Practices In State Government: Findings From A National Survey.
By: Selden, Sally Coleman; Ingraham, Patricia Wallace; Jacobson, Willow.
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| Competencies
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| "WHAT
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| Six
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| Small
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| Shareholder
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| Antecedents
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OIG Finds That Performance Track Could Improve Program Design And
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| Comparable
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Benefits Mgmt. Raises Co. Status To Best In Class. Managing Benefits
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Network Qos In Layer-3/Layer-2 Networks As A Middleware Service For
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| Application-Specific
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Issue 83, P59-60, 2p; (AN 26047317); PDF Full Text(905K) |
| AN
EMPIRICAL STUDY OF QUERY EFFECTIVENESS IMPROVEMENT VIA MULTIPLE VISUAL
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| Group
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| What's
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| Lyons
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| Homeland
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| Homeland
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| Defense
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Fire: Management Improvements Could Enhance Federal Agencies' Efforts
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| The
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| A
Performance Measurement System For Facility Management: The Case Study
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DEPARTMENT OF ENERGY MOVES FORWARD WITH FINAL PERFORMANCE REQUIREMENTS
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| Field
Of Dreams: Team Implementations And Greenfields. Team Performance
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Engineering: A Quality Management Perspective. By: John Mcmanus; Trevor
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| Coast
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Regulators: Agencies Have Implemented Key Performance Management Practices,
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| Platinum
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SERVICE FAILURES/ ONLINE SERVICES/ ELECTRONIC COMMERCE/ INTERNET/
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| Hedrick,
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Hedrick,
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| Heischmidt,
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Henning
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SERVICE RELATIONSHIP/SERVICE QUALITY ASSESSMENT/EMOTIONAL CONTAGION
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| Herman,
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| Hernandez,
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| Ho,
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| Homburg,
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| Hurkens,
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McNeilly, Kevin M & Barr, Terri Feldman 152-159 |
| Jaakkola,
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Javalgi,
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Jiang,
Ying and Wang, Cheng Lu. “The impact of affect on service quality
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Jones,
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CRM/ INTERPERSONAL RELATIONS, SERVICES MARKETING /CUSTOMER LOYALTY/MARKETING
THEORY |
| Kasper,
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Kau,
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| Kaul,
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| Kesabov,
Edward and Murray, John,”4Ps of Consumer Behaviour Methodology:
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| Kinard,
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Kinard,
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King,Ceridwyn
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Koku,
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| Laing,
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| Lee,
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Lee,
Yong-Ki and others. ”what factors influence customer-oriented
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CUSTOMER SERVICE EMPLOYEES/ EMPLOYEE BEHAVIOUR, CUSTOMER SERVICE/
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Lerman
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Journal of Services Marketing. Vol 20(2). 2006 pp. 92-100
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Luo,
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Lytle,
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Matthing,
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Mattila,
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wonderful: Understanding customer delight in the professional services
arena”. Journal of Services Marketing. Vol .20 (3). 2006 pp.
152-159
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Modeling
store loyalty: Perceived value in market orientation practice
Chen, Shu_Ching & Quester, Pascale G. 188-198 |
Morschett,
Dirk. “Firm-specific influences on the internationalization
of after-sales service activities in foreign markets”. Journal
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Ng,
Irene C.L. “Establishing a service channel: A transaction cost
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Journal of Services Marketing. Vol.21(1), 2007. pp. 4-14
TOURISM DEVELOPMENT/CHANNEL RELATIONS. TOURISM SERVICE/ CRUISING/
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Olorunniwo,
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Journal of Services Marketing. Vol. 20(1), 2006 pp. 59-72
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Online
service failure, consumer attributions and expectations
Harris, Katherine E.; Mohr, Lois A. and Bernhardt, Kenneth L. 453-458 |
Patterson
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Perceptions
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individual level differences.
Rajpoot, Nusser A & Sharma , Arun 324-332 |
Prenshaw,
Penelope J.; Kovar, Stacy E. Burke, Kimberly Gladden. “The impact
of involvement on satisfaction for new nontraditional, credence-based
service offerings”. Journal of Services Marketing Vol 20 (7)
2006, pp 439-452
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Pricing
practices of service organizations
Avlonitis, George J. & Indounas, Kostis A. 346-356 |
Relationship
development in a multinational utilities network
Tyler, Katherine; Stanley, Edmund & Brady, Amanda 333-345 |
Relationship
marketing: The influence of consumer involvement on perceived service
beefits.
Kinard, Brian R. and Capella, Michael L. 359-368 |
Roth,
Stefan; Woratschek, Herbert and Pastowski, Sven.”Negotiating
prices for customized services”. Journal of Services Research.
Vol 8(4) 2006. pp. 316-329
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Saunders,
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BANKS AND BANKING /BANK SERVICES/ CUSTOMER SATISFACTION /CONSUMER
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Segmenting
service “complainers” and “non-complainers”
on the basis of consumer characteristics
Bodey, Kelly & Grace, Debra 178-187 |
Snipes,
Robin L.; Thomson, Neal F and Oswald, Sharon L. “Gender bias
in customer evaluations of service quality: An empirical investigation”.
Journal of Services Marketing. Vol. 20(4).2006. pp. 274-284
CUSTOMER EVALUATION, SERVICE QUALTIY/ GENDER ISSUES, SERVICE QUALITY
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Sousa,
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Stevenson,
Thomas H. and Plath, D. Anthony. “Marketing financial services
to Hispanic American consumers: A portfolio-centric analysis”.
Journal of Services Marketing. Vol 20(1), 2006 pp.37-50
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Suh,
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TRUST, CUSTOMER SERVICE/CULTURE, CUSTOMER SERVICE/ SERVICE DELIVERY/
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Svensson,
Goran. “Sequential service quality in service encounter chains:
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pp. 51-58
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PLANNING, SERVICE QUALITY CONSTRUCT/QUALITY CHAIN, SEQUENTIAL SERVICE/SWEDEN
[217] |
The
art of service recovery: Fact or fiction?
Hocutt, Mary Ann; Bowers, Michael R & Donavan, D. Todd 199-207 |
The
conceptual domain of service loyalty: How many dimensions?
Jones, Tim and Taylor, Shirley F. 36-51 |
The
effectiveness of environmental claims for services advertising
Chan, Ricky Y.K.; Leung, T.K.P & Wong , Y.H. 233-250 |
The
impact of affect on service quality and satisfaction: The moderation
of service contexts
Jiang, Ying & Wang, Cheng Lu 211-218 |
The
impact of involvement on satisfaction for new nontraditional, credence-based
service offerings.
Prenshaw, Penelope J.; Kovar, Stacy E. and Burke, Kimberly Gladden
439-452 |
The
impact of market price volatility on consumer satisfaction with lowest-price
refunds.
Estelami, Hooman & Bergstein, Heather 169-177 |
The
power of explanations in mitigating the ill-effects of service failures
Mattila, Anna S. 422-428 |
Turf
wars or a misunderstanding of roles: An examination of the relationship
between marketers and lawyers within the corporation
Koku, Paul Sergius 15-23 |
Tyler,
Katherine; Stanley, Edmund and Brady, Amanda. “Relationship
development in a multinational utilities network”. Journal of
Services Marketing. Vol. 20(4) 2006. pp 265-273
BUYER-SELLER RELATIONSHIPS/ CUSTOMER SERVICE QUALITY NETWORKING, SERVICE
INDUSTRIES. |
Walker,
Rhett H. and Johnson, Lester W. “Why consumers use and do not
use technology enabled services”. Journal of Services Marketing.
Vol 20 (2). 2006 pp. 125-135
INFORMATIION SERVICES/COMMUNICATION TECHNOLOGIES/ VIRTUAL BANKING/
INVOICING/ INTERNET SHOPPING/ TECHNOLOGY-BASED SERVICES/ BANKING INDUSTRY |
Walsh,
Gianfranco; Dinnie, Keith and Wiedmann, Klaus-Peter. ”How do
corporate reputation and customer satisfaction impact customer defection?
A study of private energy customers in Germany”. Journal of
Services Marketing. Vol 20(6).2006 pp. 412-420
CORPORATE IMAGE/ CUSTOMER LOYALTY/ CUSTOMER SATISFACTION/ CUSTOMER
DEFECTION / GERMANY [101] |
What
factors influence customer – oriented prosocial behaviour of
customer – contact employees?
Lee, Yong-Ki & others 251-264 |
Why
consumers are not using internet banking: A Qualitative study
Grreard, Philip; Cunningham, J,Barton & Devlin, James F 160-168 |
Xie,
Jinhong and Gerstner, Eitan. “Service escape: Profiting from
customer cancellations”. Marketing Science. Vol.26(1),2007 pp.
18-30.
CUSTOMER CANCELLATIONS, SERVICES MARKETING/ REFUNDS, SERVICES MARKETING/
PRICING, SERVICES MARKETING/ YIELD MANAGEMENT/ ADVANCED SELLING/ CAPACITY
CONSTRAINTS, SERVICES MARKETING/MONEY-BACK GUARANTEES, SERVICES MARKETING
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