CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
| CRM |
| 1 |
Importance
of Customer focus to an Organization : |
| Speakers |
1 |
Jayant Kochar,
(M.D)Amoretto Retail Pvt. Ltd. |
| 2 |
Organization
Architecture/Structures for Effective Service Delivery : |
| Speakers |
1 |
Dr. Mukesh Chaturvedi, Professor, Management
Development Institute. |
| 2 |
Namrata Rana, (M.D) Futurescape. |
| 3 |
HR Related
Aspects of CRM-Reward/Recognition Systems : |
| Speakers |
1 |
Sanjeev Duggal, President, NIS Sparta
Ltd. |
| 2 |
Rajan Dutta, Chief of HR & TQM, Escotel
Mobile Communications Ltd. |
| 4 |
IT Tools
for Enhancing CRM Delivery System Quality Applications for
Delivering CRM : |
| Speakers |
1 |
Sudhanshu Rawat, Sr. Project Manger, Oracle
India Private Ltd. |
| 2 |
Sanjeev Mago, Head – Quality, Max
New York Life Insurance Corp. Ltd. |
| To
know the Price of Each VCD & For order details contact
: |
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| Website
: www.excelbooks.com |
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